Wells Fargo customers now unable to use online banking, mobile app

Noel Cummings
February 9, 2019

Wells Fargo bank customers should be able to access their accounts again, after a major all-day meltdown on Thursday.

The company said in a press release that it was experiencing issues because of a power shutdown at one of its facilities caused by smoke after routine maintenance.

Users took to Twitter to report the outage.

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Wells Fargo is addressing "systems issues" affecting its online and mobile app services, the San Francisco-based bank said Thursday.

ABC15 reached out to Wells Fargo for further explanation regarding the outages but has not yet heard back.

A television station in Montana reported the outage was related to a fire at a Wells Fargo srver farm in the Minneapolis suburb of Shoreview, MN.

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Exterior of the Wells Fargo bank on November 16, 2018 in Philadelphia, Pennsylvania. We apologize for the inconvenience. "They did have an activation of a fire suppression system that was triggered due to dust from construction".

Customers noted that they could not even speak with a banker over the phone for their banking needs because they were told bankers can't access the accounts, either. It has more than 8,600 locations and a network of more than 13,000 ATM's.

Credit and debit cards are up for purchases and its bank branches are operational along with contact center systems but "customers may experience longer than usual delays contacting Wells Fargo's Phone Bank".

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