CenturyLink outage that affected Arizona customers continues Friday

Noel Cummings
December 29, 2018

CenturyLink customers around the country began experiencing outages Thursday, which caused problems for municipalities like Salt Lake City, whose government apologized to residents who were unable to reach various departments due to telephone and internet outages.

Originally published December 27 at 1:47 p.m. PT. Most recent update, December 28 at 9:09 a.m. PT: Adds company comment about progress toward restoring service and Ajit Pai's comment.

According to CenturyLink's latest Twitter update, the company has restored some services across the network in the past few hours, and is still working to resolve remaining issues.

It was caused by a "network element" that was impacting services and fully restored service was expected within hours.

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"Once they (the gunfire) stopped and we knew we were both OK, I called 911, and that's when we were getting a busy signal", the woman, Kati, told KIRO-TV.

BOISE, Idaho-U.S. officials and at least one state said December 28 that they have started investigations into a nationwide CenturyLink internet outage that has disrupted 911 service.

Parts of Missouri, Idaho and Arizona also experienced 911 outages.

The Federal Communication Commission announced Friday afternoon it had launched an investigation into the outages.

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Residents in Clark County, Washington were not alerted of widespread 911 outages through a wireless emergency alert system until nearly three hours after the county's emergency services agency appeared to have first acknowledged its 911 center phone lines were compromised.

Some ATM machines weren't working in Idaho and Montana. Pai called the outage "particularly troubling" in a statement. The website Down Detector says it primarily affected western states, but emergency service providers on both coasts reported disruptions.

The Monroe, Louisiana-based telecommunications company did not immediately respond to a request for comment on the FCC investigation or provide information as to how many customers were affected.

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