O2 blames network outage on third-party software glitch

Noel Cummings
December 7, 2018

"This remains our priority and we apologise to our customers for any inconvenience".

"Ericsson has identified an issue in certain nodes in the core network resulting in network disturbances for a limited number of customers in multiple countries", the company said. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

O2's internet service has gone down this morning, leaving people with phones on the network unable to access the internet.


"We're aware that our customers are unable to use data this morning", O2 has said in a statement.

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"Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable", a spokesman said.

O2 United Kingdom chief executive Mark Evans said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them".

O2, Britain's second biggest network, and Japan's Softbank, both Ericsson customers, reported outages on their 4G networks earlier on Thursday.

"The network was recovered to the normal operation by adapting the older version of the software to all packet switching machines".

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Connected vehicles have also been affected, and the issue (obviously) also affects mobile virtual network operators (MVNOs) that use the O2 network.

The problem has also hit customers of Sky Mobile, Tesco Mobile, Lyca Mobile and GiffGaff - all of which use O2's infrastructure.

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Many users will have received an alert to their handsets warning of the drop in service. Here is what business professionals and mobile users need to know about 5G networks.

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