British Airways says customer data stolen in data breach

Anna Jefferson
September 10, 2018

British Airways (BA/BAW) is investigating the theft of customer data from its website "as a matter of urgency".

"The airline has guaranteed that financial losses suffered by customers directly because of the theft of this data from British Airways will be reimbursed", the airline said.

The airline said Friday it's investigating "theft of customer data from our website and our mobile app" by a "very sophisticated malicious criminal attack" between August 21 and September 5.

The nearly two week long hack did not involve travel or passport details, the airline said, adding that it had launched an urgent investigation into the theft of customer data.

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Alex Cruz, British Airways' chairman and chief executive, said: "We are deeply sorry for the disruption that this criminal activity has caused. We take very seriously the protection of our clients 'data" - are his words in the statement.

Mr. Cruz said the attackers had not broken the airline's encryption but did not explain exactly how they had obtained the customer information.

The police and relevant authorities have also been notified.

"Atrocious that I had to find out about this via news and twitter", he tweeted. The airline said affected customers should follow their bank or provider's recommended advice.

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In the U.S., Delta Airlines said in April that payment-card information for several hundred thousand customers could have been exposed by a malware breach months earlier.

Have you booked with the airline in the last few weeks?

Customers are being advised that should they be concerned about potentially being at risk, then they should consider changing their online passwords, monitor bank and other online accounts and be wary that fraudsters may refer to the breach in scam emails.

Britain's National Crime Agency says it is investigating.

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