Apple Internal Memo Acknowledges Microphone Issue On The iPhone 7

Ignacio Smith
May 7, 2018

If a customer's phone is not under warranty the Apple authorised service provider can request an exception due to this bug.

Apple has apparently acknowledged a problem with its iPhone 7 and iPhone 7 Plus models that's causing the speakerphone on those handsets to stop working.

Late last week, it came to light that Apple has asked its Authorized Service Providers to fix iPhone 7 series phones with disabled microphones (caused by iOS 11.3 or later updates). Since there is no official release of any document from Apple, it's unclear whether the Cupertino, California-based company will issue an official statement.

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Last September, Apple has unveiled the iPhone X, which had come with a revolutionary design and a new secured Face ID authentication.

It wrote: 'Customers may experience greyed-out speaker button during phone calls.

But although there's now no rivaling the complexity, convenience and security of Cupertino's 3D facial recognition implementation, no technology is flawless, and occasionally, Face ID issues do arise.

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This new service document from Apple into the service centers has been obtained from the people at 9to5mac, which clarifies that the workers should run a identification to assess whether the client's Face ID issues may be solved with a back camera restoration. Further, if it fails in this test, the employee has to eventually replace the whole unit with a new device for the consumer. If that doesn't work then it may be time to bring the phone to be fixed. The front-facing camera functions flawlessly. If the users feel his/her device is affected, then he should make an appointment at an Apple authorized service provider or Apple Store. While in the process of replacement, the employee has explained the issue and stated that the Face ID's True Depth camera and the telephoto camera lens at the rear are connected: "I was talking to the Genius Bar guy and he said that the cameras are connected". The lenses differ on which they do.

That iPhone X owner said that a Genius Bar worker had told them that the cameras are connected. The front-facing camera also worked fine but not the FaceID.

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